Features by Tier

Feature

Starter

Advanced

Unlimited

Application Monitoring

✅

✅

✅

Today's Distributions

✅

✅

✅

Sources

✅

✅

Calendar

✅

✅

Feature

Starter

Advanced

Unlimited

Round Robin

✅

✅

✅

Load Balancing

✅

✅

✅

Lookup Owner

✅

✅

Related Owner

✅

✅

Sticky Assignment

✅

✅

Manual Distribution

✅

✅

Trigger Distribution

✅

Pull Distribution

✅

Q2Q Distribution

✅

Feature

Starter

Advanced

Unlimited

Weighting

✅

✅

✅

Caps (Over time)

✅

✅

✅

Team Hours

✅

✅

✅

Assignment Rejection

✅

✅

✅

Shifts

✅

✅

✅

Action Tracking

✅

✅

SLAs

✅

✅

Auto-Reassignment

✅

✅

Campaign Filters

✅

✅

Post assignment field updates

✅

✅

Performance page

✅

Standard Metrics

✅

Custom Metrics

Team Availability Calendar

✅

✅

User Availability Toggle

✅

✅

Custom Assignment Fields

✅

✅

Active Caps

✅

✅

Multiple Caps

✅

Criteria Caps

✅

Shift Planner

✅

Team member exclusion

✅

Feature

Starter

Advanced

Unlimited

Tagging

✅

Limited to one tag collection

✅

✅

Static Tag Filters

✅

✅

✅

Tag Capping

✅

✅

✅

Tag Weighting

✅

✅

✅

Dynamic Tag Filters

✅

✅

Classifier Tag Filters

✅

✅

Feature

Starter

Advanced

Unlimited

Territories

✅

✅

Lead Matching

✅

✅

Lead Auto-Conversion

✅

✅

Lead De-Duplication

✅

✅

Custom Classification

✅

Limited to a single stamp group

✅

Feature

Starter

Advanced

Unlimited

Out of Office

✅

✅

✅

Regional Holidays

✅

✅

✅

Feature

Starter

Advanced

Unlimited

My Assignments

✅

✅

✅

User Availability Toggle

✅

✅

Real Time Notifications

✅

✅

Pull Records

✅

Feature

Starter

Advanced

Unlimited

LWC Record Details Page

✅

✅

✅

Visualforce Inline Page

✅

Classic Widget

✅

Feature

Starter

Advanced

Unlimited

Test Tool

✅

✅

✅

Assignment Simulator

✅

✅

Feature

Starter

Advanced

Unlimited

Distribution Analytics

✅

✅

✅

Salesforce Reports

✅

✅

✅

Distribution Logging

✅

✅

✅

Change History

✅

✅

✅

Feature

Starter

Advanced

Unlimited

User Permissions

✅

✅

✅

Admin Permissions

✅

✅

✅

System Manager Permissions

✅

✅

✅

Team Manager Permissions

✅

✅

Custom Team manager Permissions

✅

Feature

Starter

Advanced

Unlimited

API Access

✅

✅

Salesforce Calendar Integration

✅

✅

Platform Events

✅

✅

Auto-Archiving

✅

Object Sync

✅